سياسة الاستبدال والإسترجاع

Return and Exchange Policy Based on the instructions of the Ministry of Commerce and in order to protect public health for everyone: The consumer is not entitled to exchange or return beauty, care, accessories, and perfume products. Gift packaging is done upon your request. However, the exchange policy is as follows: In case of order error or the customer's desire to change the size or color of the product, contact the store's customer service, then verify the availability of the product to be exchanged. After confirming availability and accepting the exchange, the following is done: (the customer bears the cost and expenses of shipping both ways). After the product arrives at the store, if the product is not in its original condition, the product will not be accepted and will be returned to the customer. Return policy: * No refund of the amount upon completing and executing the order. If the customer wishes to cancel the order before it is executed, 10% of the order value will be deducted and the remaining amount refunded. * Money is not refunded after the order is executed, but the product can only be exchanged according to the conditions mentioned above. *Important note for shipping requests:* After the order is shipped, the customer is responsible for following up with the shipping company to ensure receipt on time. If the customer does not receive a message with the tracking number, it is the customer's responsibility to contact the store to provide the tracking. Returning the shipment due to lack of information or non-receipt caused by the customer is the customer's responsibility to pay for shipping again. *After the order is shipped and delivered to the shipping company, the store is not responsible for any errors or delays caused by the shipping company, and the customer should contact the shipping company directly.*