سياسة الطلب

Policy for ordering from Boutique Your Bag High-quality products - Authentic matching Contact number is the number registered on the website. If you encounter any problem, contact via WhatsApp. Contact via email or Snapchat is ignored; only contact through WhatsApp. 1- When ordering, please write your correct details: real name, father's or family name, write your correct address, and active mobile number with WhatsApp. 2- Order duration: bags from 10 days to 50 days. The duration may increase or be less depending on the pressure (shoe orders approximately 30 to 60 days manufacturing only). You can contact us via WhatsApp, send the order number, and we will serve you and check what happened to your order. 3- There is no warranty on all displayed items (return or exchange only if the product arrives with defects or problems within 24 hours of receiving the order). There may be an exchange for your order if unavailable, and we apologize for that. It depends on the products. —————————- You have the right to cancel your order only within 24 hours from the time of order and get a refund. We also clarify that there are fees for refunds due to the payment gateway and installment services Tabby and Tamara. If paid via Mada, Visa, or credit card, the cancellation fee is 5% of the order value, including service fees, printing, invoice printing, and re-shipping the product to the factory. All products are made to order; we do not have stock. The amount is refunded via the reverse process to the card used for payment, and it takes from 1 to 14 working days. —————————- If payment was via Tabby, the cancellation fee is 8% of the order value, including service fees, invoice printing, and re-shipping the product to the factory. If payment was via Tamara, the cancellation fee is 8% of the order value, including service fees, invoice printing, and re-shipping the product to the factory. All products are made to order; we do not have stock. After the return, you will receive a message, and you can contact Tabby or Tamara regarding the refund, as the installment intermediary holds the amount in their account. —————————- Order exchange is only allowed within 24 hours of the order time. After that, it is difficult for us to exchange. + Also, cancellations. If you want to cancel the order after two days or more, we cooperate with you and appreciate the circumstances, but cancellation fees may exceed 30% or 40% of the order value. —————————- • Return for Gulf countries such as UAE, Kuwait, Bahrain, Qatar, Oman, and other countries worldwide has return fees and currency exchange differences. You may receive the amount minus a small fee, which is part of the bank policy, transfer fees, and currency differences. (When sending the tracking number, please track your shipment, receive it, and you will get a message from the shipping company about the delivery date. Please do not ignore receiving your shipment or replying to the shipping company's call. If you do not receive a message from the shipping company after sending the tracking number, you can contact us for assistance. The customer is responsible for delays, loss, or damage to the order (the customer bears the damage, loss, confiscation, or return of the shipment to the sender), as well as customs fees and related reviews from the shipping or customs company. The delay duration is beyond our control, as it depends on the shipping companies. We apologize for such issues, which are very rare. )(Note: Do not pay shipping and customs fees unless you receive your shipment directly from the shipping company. Beware of scam messages via email or WhatsApp; payment should only be made through the verified platform from the shipping company.) Contact number is the number registered on the website. If you encounter any problem, contact via WhatsApp 0502045194. Contact via email or Snapchat is not considered communication; only contact through WhatsApp.